Vendora Digitals ← Back to website
Legal

Refund Policy

Applies to: Vendora POS, Online mode and our servicesEffective date: 15 October 2026Version 1.0
In short: try Vendora POS free before you pay. If the software does not work on your computer as we describe and we cannot fix it, you get your money back. You can cancel Online mode at any time. Mistaken or duplicate payments are always refunded. Nothing in this policy takes away your rights under the law.

1Try before you buy

Vendora POS starts as a free trial, so you can check that it works on your computer and suits your shop before you pay. We also offer free demos. Please use the trial or a demo before buying.

This policy works alongside our Terms and Conditions. Where your written quotation, invoice or agreement ("Order") says something different, the Order applies.

2Vendora POS packages (Monthly, Annual and Lifetime)

  1. Full refund if, within 7 days of payment, Vendora POS does not work on your computer as described on our website, and we cannot fix the problem within 7 days of you reporting it.
  2. Full refund if you paid but we did not provide your licence.
  3. After that period, licence fees are not refundable, except where the law requires it. We will still fix faults covered by our support.
  4. Monthly and Annual packages renew only when you pay for the next month or year. You can stop at any time by not renewing. We do not refund part of a month or year you have already started.
  5. We do not refund for a change of mind after the trial, for problems caused by your computer, printer, other equipment, viruses or internet connection, or if the software was used against our Terms.

3Online Monitoring (Online mode, monthly)

  1. You can cancel at any time by telling us before your next renewal date. Online mode then stays on until the end of the month you have paid for.
  2. We do not refund part of a month you have already started.
  3. If Online mode is unavailable because of a fault on our side for more than 3 days in a row, we will refund or credit the affected days.
  4. When you cancel, you can ask for an export of your Online mode data, as described in our Terms.

4Setup, installation and training

  1. Installation and training are included free with every Vendora POS package. The points below apply to any setup or training service you pay for separately.
  2. These services are not refundable once they have been delivered.
  3. If you paid for a service that we do not deliver, or you cancel at least 2 working days before a booked visit, we refund it in full.

5Websites and custom software

  1. Before work starts: if you cancel, we refund your deposit in full.
  2. After work starts: if you cancel, we refund your deposit minus the value of the work already done, worked out using the rates or milestones in your Order. We will show you how we calculated it.
  3. After you approve the final work: payments are not refundable. We fix faults in what we built that you report within 30 days of delivery, free of charge.
  4. Domain names and hosting bought for you from other companies cannot be refunded once purchased.

6Mistaken or duplicate payments

If you pay twice, pay the wrong amount, or pay us by mistake, we refund the extra amount in full once we confirm it.

7How to ask for a refund

  1. Call or WhatsApp +256 744 683 189, or email malesjames27@gmail.com. Tell us your name, business name, what you paid for, the date and your receipt or transaction reference.
  2. We will reply within 3 working days.
  3. Approved refunds are paid within 14 days, using the same method you paid with where possible (mobile money, M-Pesa, card, PayPal or bank transfer).
  4. Crypto payments are refunded for the Uganda Shilling or US dollar value you paid, by mobile money, bank transfer or the same cryptocurrency, as we agree with you. Crypto prices change, so we do not refund in a fixed number of coins.
  5. Where a refund is due because of a mistake or fault on our side, we pay the transfer charges.

8Your legal rights

Nothing in this policy limits rights you have under the law, including under Uganda's Sale of Goods and Supply of Services Act, 2018, or the consumer laws of the country where you live, where those laws apply to you.

9Changes and contact

We may update this policy from time to time. Changes do not affect payments made before the new version takes effect. Contact us on +256 744 683 189 or +256 773 896 074, or by email at malesjames27@gmail.com. We are based in Kampala, Uganda.